Deliveries & Returns

Delivery Information

We work closely with our delivery partners to provide free and fast delivery to most parts of the UK. Once your order is complete and your items are ready for dispatch, our courier may contact you by SMS or email with a link to choose a delivery date.

It is important that you select a delivery date as soon as possible. Failing to choose a date may delay your delivery. If you do not select a date, our team may contact you within 24 to 48 hours to help arrange your delivery.

Most products are kept in stock to help us deliver quickly. On rare occasions, delivery can take up to 21 working days where an item is temporarily out of stock.

Divan beds and certain mattresses may take between 7 and 14 working days in some cases.

Free Select-Day Delivery to Most Parts of the UK

We offer a premium furniture delivery service on most orders. Delivery is free and fast to many areas of mainland UK, with day-of-choice delivery options available where supported by our courier network.

Some areas may take longer or may include an additional delivery charge. Deliveries to the following postcode areas can take between 7 and 14 working days:

Please confirm delivery availability and any applicable delivery charge before placing your order if you are located in one of these areas.

Cancellations & Returns

We take care in selecting furniture that offers style, comfort, and quality. However, if you are not fully satisfied with your purchase, goods can be returned within 14 days of delivery.

Returned goods must be unused, unassembled, in new condition, and in their original packaging. Any item that has been assembled, used, or removed from its original packaging may not be eligible for return.

Once returned goods have been received and checked, refunds are usually processed within 2 to 4 working days. Please allow up to 10 working days for the funds to appear in your account, depending on your payment provider.

Exchanges & Replacements

If your goods arrive with missing parts, we will arrange for replacement parts to be sent out as soon as possible.

Any damage must be reported within 48 hours of delivery. We may not be able to exchange or replace damaged items if the issue is reported after this period.

Photographic evidence may be required before damaged parts can be replaced. If you wish to exchange your order, an exchange charge of up to £49 may apply.

Deliveries to Off-Shore Locations

At present, we do not deliver to off-shore locations. Please contact our support team before placing your order if you are unsure whether delivery is available to your area.

Important Delivery Notes

Deliveries are usually made to the communal entrance or main door of the property. Couriers may not be authorised to carry items further inside the property. If a courier assists beyond this point, it is done as a gesture of goodwill and at the buyer's discretion.

Goods are delivered flat-packed for home assembly unless stated otherwise on the product page.