Deliveries & Returns

Delivery Overview

We are operating as normal and working with our delivery partners to provide fast and reliable delivery across most parts of the UK.

Once your order is complete and ready for dispatch, our courier may contact you by SMS or email with a link to choose a delivery date of your choice. Failing to select a date may delay your delivery.

If you do not select a date, our team or delivery partner may contact you within 24 to 48 hours to help arrange your delivery.

Free Select-Day Delivery to Most Parts of the UK

Delivery is free and fast to most parts of the UK. We offer a premium home delivery service on eligible orders, including selected-day delivery where available.

You may receive an email or text message after placing your order and once your items are ready for dispatch. This is usually within 24 to 48 hours, depending on product availability and courier scheduling.

We carry most items in stock to help provide quick delivery. On rare occasions, delivery can take up to 21 working days for items that are temporarily out of stock.

Divan beds and certain mattresses can take between 7 and 14 working days in some cases.

We use specialist furniture carriers for most deliveries to help ensure your goods arrive safely and in good condition. Where applicable, items are delivered insured and may be exchanged free of charge in rare cases of confirmed delivery damage.

Postcode Areas & Delivery Times

Deliveries to some postcode areas can take between 7 and 14 working days. These areas may also incur an additional delivery charge.

Please confirm delivery charges and availability before placing your order, especially if your postcode is listed above or your location is remote.

Cancellations & Returns

We put care into selecting quality furniture and hope you will be happy with your purchase. However, if you wish to return an item, goods can be returned within 14 days of delivery.

Items must be returned in their original packaging and in new, unused condition. Goods that have been assembled cannot be returned unless they are defective or incorrect.

Alternatively, you may arrange to return the item yourself. Once the returned goods have been collected and checked, please allow 2 to 4 working days for the refund to be processed. It may take up to 10 working days for funds to appear in your account.

Exchanges & Replacements

If any goods are received with missing parts, we will arrange for replacements to be sent out as soon as possible.

Please notify us within 48 hours of delivery if your item arrives damaged. If damage is reported after this period, we may not be able to exchange or replace the item.

Photographic evidence may be required before damaged parts can be replaced. Goods must be returned in their original packaging and in new condition where required.

Deliveries to Off-Shore Locations

At present, we do not deliver to off-shore locations. Please contact our support team before placing your order if you are unsure whether delivery is available to your area.

Important Delivery Notes

Deliveries are usually made to the communal door or main entrance of your property. Couriers may not be authorised to take items further inside the property.

If a courier assists beyond the communal door, this is done as a gesture of goodwill and at the buyer's discretion. Furniture 321 will not be held liable for risk or damage to items once moved beyond the standard delivery point.

Goods are delivered flat-packed for home assembly unless otherwise stated on the product page.