Privacy Policy
Your privacy is important to Furniture 321. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.
Your Data Matters
We handle your personal information carefully and only use it for clear, lawful, and necessary business purposes.
Contact & Orders
We collect details needed to process orders, manage delivery, handle returns, and respond to customer support enquiries.
Secure Handling
We use appropriate security measures to help protect customer data from unauthorised access, misuse, loss, or disclosure.
Who We Are
Furniture 321 is an online furniture retailer offering beds, mattresses, bedroom furniture, living room furniture, dining furniture, and home furnishings through our website.
In this policy, "Furniture 321", "we", "us", or "our" refers to the business operating this website and providing products and services to customers.
Data Protection Contact: gdpr@furniture321.co.uk
Definitions
Personal data means any information that can identify you directly or indirectly, such as your name, email address, telephone number, delivery address, order details, or online activity.
Cookies are small text files placed on your device when you visit our website. They help us improve website performance, remember preferences, and understand how visitors use our site.
Website means the Furniture 321 website and any related online services operated by us.
What Information We Collect
We may collect personal information that you provide directly to us when placing an order, creating an account, contacting customer support, completing forms, signing up for updates, or interacting with our website.
- Your name and contact details
- Billing address and delivery address
- Email address and telephone number
- Order history, purchases, returns, and enquiries
- Payment and transaction information
- Communication and marketing preferences
- Website browsing activity and cookie information
- Feedback, reviews, survey responses, or customer messages
- Device, browser, and referral information collected automatically
How We Use Your Personal Data
We use your information to provide our products and services, process your orders, improve customer experience, and communicate with you where necessary.
- To register you as a customer
- To process and deliver your order
- To arrange payments, refunds, returns, or exchanges
- To contact you about delivery updates or order issues
- To respond to customer service enquiries
- To notify you about changes to our policies or services
- To request reviews, feedback, or survey responses
- To improve our website, products, and services
- To detect, prevent, or investigate fraud or misuse
- To comply with legal, accounting, or regulatory obligations
How We Collect Your Data
We collect information when you provide it directly to us through our website, checkout, account forms, email, telephone calls, contact forms, customer support conversations, reviews, or other correspondence.
We may also collect certain technical information automatically when you browse our website, including device data, browser type, pages viewed, referral sources, and cookie information.
Security of Your Data
We take data security seriously and use appropriate physical, electronic, and administrative procedures to help safeguard the personal information we collect.
Access to personal data is limited to authorised users who need access for business purposes, such as processing orders, arranging delivery, managing returns, or responding to customer enquiries.
Where Your Data Is Stored
Your personal data may be stored securely in electronic systems used by Furniture 321 and our trusted service providers. We take reasonable steps to ensure that your data is protected against unauthorised access, accidental loss, misuse, or disclosure.
How Long We Keep Your Data
We only keep your personal information for as long as necessary for the purposes for which it was collected, including order management, customer service, legal, accounting, tax, and reporting requirements.
When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our internal procedures.
Your Rights
You may have the right to request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion of your data, object to certain processing, or restrict how your data is used.
You may also choose not to provide certain information. However, some information may be required to place an order, process payment, arrange delivery, or provide customer support.
Payment Providers
We may use trusted third-party payment providers to process payments, refunds, and related financial transactions. These providers may process certain personal information such as your contact details, billing address, order details, and payment information.
If payment options such as Klarna, PayPal, Apple Pay, Google Pay, or card payment services are offered at checkout, your personal data may be shared with the relevant provider for the purpose of processing your payment or assessing available payment options.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third-party websites. Please review their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business operations. Updated versions will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details below.
Email: gdpr@furniture321.co.uk
Customer Support: customerqueries@furniture321.co.uk
Website: www.furniture321.co.uk