Terms & Conditions

1. General

Each order placed with Furniture 321 becomes contractually binding once your order confirmation has been received. We reserve the right to accept or decline any order at our discretion.

When contacting us about an order, please quote your order confirmation number, delivery surname, and postcode so our team can locate your order quickly.

Furniture 321 may amend these terms and conditions at any time where required due to changes in payment methods, legal requirements, delivery services, website functionality, business operations, or related matters.

All products are supplied with a one-year manufacturer warranty unless otherwise stated. Many items are delivered flat-packed and require home assembly.

Memory foam mattresses may arrive vacuum-packed and rolled. Once opened, they may require time to expand and air naturally.

2. Cancellation

If you wish to cancel or amend your order, please contact Furniture 321 at least 24 hours before the scheduled delivery of your item.

If the goods have not been dispatched, please allow approximately 5 to 10 working days for funds to show in your account after cancellation.

If your order has already been dispatched with one of our couriers and you cancel the delivery or reject delivery at the door, delivery or redelivery costs may apply. Charges may start from £29 unless otherwise agreed in writing.

3. Returns & Exchanges

You have a 14-day return period from the day you receive your goods, subject to the conditions below.

• Goods must be unused and returned in their original packaging or suitable protective packaging.
• Items that have been assembled cannot be returned unless they are defective or incorrect.
• Mattresses that have been used and are outside the 14-day return period cannot be returned.
• All parts, fixtures, fittings, and accessories must be returned with the item.

If an item is defective or incorrect, we may require clear photographic evidence before arranging a return, replacement, exchange, or collection.

Incorrect or defective items will be replaced where sufficient evidence has been provided. If an item has been damaged through misuse, negligence, incorrect assembly, third-party damage, or unauthorised repairs, the warranty may be void.

You may arrange your own return courier, but Furniture 321 will not provide compensation for fuel, courier expenses, time off work, travel, or any related costs.

Refunds are not issued before goods have been collected, returned, and checked. You remove the right to a refund if you dispose of the item before it has been collected or returned.

4. Collections

Any collection will usually be made from the original delivery address unless otherwise agreed. The collection date will be arranged at our discretion, although we will try to arrange a suitable date where possible.

If you will not personally be available on the agreed collection date and another person will be present on your behalf, you must notify us by email.

Courier collection is usually from the communal door or main entrance. Couriers may not collect from upper floors, lower floors, basements, or internal rooms unless a separate service has been agreed.

Any old bed removal service is subject to the old furniture being dismantled and suitably packaged ready for collection.

Please allow approximately 5 to 10 working days for funds to be returned from the point of collection and inspection.

5. Product Descriptions & Specifications

Product images, drawings, illustrations, sizes, colours, and descriptions on our website are provided to give an approximate representation of the products we sell.

We aim to keep product descriptions accurate and up to date. However, slight variations may occur in colour, stitching, fabric, finish, dimensions, and appearance depending on manufacturing batches, lighting, screen settings, or supplier changes.

All goods are manufactured in accordance with relevant industry standards, including applicable UK fire resistance requirements where relevant.

In rare cases, Furniture 321 may supply an item with minor differences in specification or appearance, provided the item remains equivalent in function, quality, and value.

6. Delivery

We use designated courier and furniture delivery services to deliver most orders. Delivery partners may contact you by phone, text, or email to arrange or confirm your delivery date.

Some items may be made to order or dispatched directly from suppliers. These items may take approximately 5 to 10 working days or longer, depending on supplier availability and courier arrangements.

Furniture 321 will make reasonable efforts to deliver within the estimated timeframe provided. Delivery dates and times are estimates and not guaranteed. Where delays occur due to circumstances outside our control, we will rearrange delivery where possible.

Free delivery may be available to many mainland UK areas. Certain postcodes and remote areas may incur an additional delivery charge or longer delivery timeframe.

If you miss a confirmed delivery, a redelivery charge may apply. We are not liable for time taken off work, lost income, or additional costs caused by failed or delayed deliveries.

Deliveries are usually made to the communal door or main entrance. Furniture 321 is not responsible for damage to property caused during delivery where couriers are acting beyond the standard delivery point or at the customer's request.

Customers must notify us of access restrictions, parking issues, narrow roads, stairs, lifts, locked gates, or other obstacles before delivery.

We may share your delivery details and contact information with our couriers so they can arrange delivery, provide updates, and contact you about your order.

7. The Order

Once goods are delivered, they become your responsibility. Please check all items carefully after delivery and report any issues as soon as possible.

Furniture 321 will not be liable for storage costs that you incur while goods are being exchanged, collected, or replaced, including where a wrong item has been delivered by a courier or supplier.

Vacuum-packed memory foam mattresses may naturally give off a temporary odour after opening. This is common with rolled mattresses and they may need to air for at least two days. In rare cases, airing may take up to seven days.

8. Manufacturer's Warranty

Products are covered by a one-year manufacturer warranty from the date goods are signed for, unless otherwise stated. Warranty cover applies to manufacturing defects only.

The warranty does not mean that a product can be returned within one year for a full refund. Where a valid manufacturing fault is confirmed, Furniture 321 may provide replacement parts or replace the product at our discretion.

The warranty may not cover:

• Damage caused by misuse, negligence, accident, or third-party handling
• Damage caused by failure to follow assembly instructions
• Damage caused by unauthorised repairs, alterations, or reconstruction
• Damage caused by fair wear and tear
• Damage caused by poor storage or unsuitable placement
• Claims where sufficient evidence of the issue cannot be provided

9. Force Majeure & Limitation of Liability

Furniture 321 will not be liable for any failure or delay in performing obligations under a contract where the failure or delay is caused by events outside our reasonable control.

Such events may include courier delays, supplier delays, severe weather, transport disruption, strikes, system failures, national emergencies, or other circumstances beyond our control.

Our total liability for any claim, whether arising from negligence, breach of contract, or otherwise, shall be limited to the value of the order. We are not liable for loss of profit, loss of income, consequential damages, third-party claims, or related expenses.

10. Data Protection & GDPR

We handle personal information in accordance with applicable data protection laws. Your personal information is treated as confidential and used for legitimate business purposes such as processing orders, arranging delivery, handling payments, managing returns, and responding to enquiries.

We do not sell your personal information to third parties. Further information can be found in our Privacy Policy.

11. Payment Providers

Furniture 321 may offer third-party payment options at checkout, including card payments, PayPal, Apple Pay, Google Pay, Klarna, or other approved payment services where available.

Where a third-party payment provider is used, your personal and order information may be shared with that provider for the purpose of processing payment, assessing payment options, preventing fraud, or managing refunds.

Payment provider services are subject to the provider's own terms, conditions, and privacy policy.

12. Assembly Service

Premium assembly, room-of-choice delivery, packaging removal, or old furniture removal services may be available for selected items at an additional charge.

Assembly and removal services are subject to availability, the delivery address, access conditions, courier approval, and any release of liability waiver that may be required.

Room-of-choice delivery may be limited by floor level, stairs, lift access, safety conditions, and courier discretion.